Refund policy

At Chaos Botanics, we aim to ensure your satisfaction with every purchase. Please review our returns policy:

Change of Mind Purchases: All sales are final, and we do not offer refunds for change of mind purchases. We encourage customers to carefully consider their selections before completing their purchase.

Incorrect Items Received: In the rare event that you receive a different item from the one you purchased, please contact us immediately. We will arrange for the correct item to be re-delivered to you promptly.

Damaged or Faulty Items: If you receive any goods that are damaged or faulty upon delivery, please notify us immediately. Damaged items must be returned in their original packaging within 7 days of receiving the order, accompanied by proof of purchase.

Return Procedure: To initiate a return for damaged or faulty items, please contact us at chaosbotanics@gmail.com with your order details and a description of the issue. We will provide you with further instructions on how to return the item.

Parcel Tracking: We recommend keeping track of your parcel when returning items to us. Chaos Botanics does not take responsibility for any damage or loss of items during the return process.

Please note that this returns policy applies only to purchases made directly through Chaos Botanics. For items purchased through third-party retailers, please refer to their respective returns policies.